Terms of service
Shipping: All products are shipped from Redmond, Oregon within 1-2 business days. We ship all products via USPS or UPS, and they usually deliver to your door within 2-5 business days depending on where you live. We currently ship to the USA, Canada, Singapore, Taiwan, Hong Kong, and Australia. Berlin Skin, LLC is not responsible for any damages, delays, customs issues, or taxes that may be associated with your order. Please look into your country's laws and regulations prior to placing your order.
SavedBy Package Protection: Berlin Skin, LLC offers package protection through SavedBy Package Protection: this is an optional add-on at checkout that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise, SavedBy can help. If you have issues with your package, reach out to SavedBy directly here. Please review their policies to make sure that your package can be covered here.
Issues: If you have not received your order, or the product is not what you expected, please email us so that we can make it right for you. Berlin Skin, LLC is not held responsible for lost or damaged packages.
Returns: All sales are final and we do not offer returns, refunds or exchanges. If you would like to try out our line before committing to the full sizes, consider purchasing our Weekender Mini Set. Alternatively, we are happy to send you a deluxe size sample with your order: simply email us your order number along with the product you'd like to sample, and we'll add it into your order.
General: If you have any other questions or concerns about your purchase please email us at orders@berlinskin.com to let us know why and we will do our best to accommodate your request and comments. By submitting your purchase you agree to our terms of service. Thank you.
Agreement Between User and www.berlinskin.com
Welcome to www.berlinskin.com. The www.berlinskin.com website (the "site") is comprised of various web pages operated by Berlin Skin llc. www.berlinskin.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "terms"). Your use of www.berlinskin.com constitutes your agreement to all such terms. Please read these terms carefully and keep a copy of them for your reference.
Www.berlinskin.com is an e-commerce site.
We create and sell clean, natural skin care products for the face and body.
Privacy
Your use of www.berlinskin.com is subject to Berlin Skin LLC's privacy policy. Please review our privacy policy, which also governs the site and informs users of our data collection practices.
Electronic Communications
Visiting www.berlinskin.com or sending emails to Berlin Skin LLC constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the site, satisfy any legal requirement that such communications be in writing.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Berlin Skin LLC is not responsible for third party access to your account that results from theft or misappropriation of your account. Berlin Skin LLC and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Children Under Thirteen
Berlin Skin LLC does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.berlinskin.com only with permission of a parent or guardian.
Cancellation/Refund Policy
We do not offer any refunds due to the delicate nature of our products. Please contact us at orders@berlinskin.com if you have issues with your order.
Links to Third Party Sites/Third Party Services
Www.berlinskin.com may contain links to other websites ("linked sites"). The linked sites are not under the control of Berlin Skin llc and Berlin Skin LLC is not responsible for the contents of any linked site, including without limitation any link contained in a linked site, or any changes or updates to a linked site. Berlin Skin llc is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Berlin Skin llc of the site or any association with its operators.
Certain services made available via www.berlinskin.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.berlinskin.com domain, you hereby acknowledge and consent that Berlin Skin llc may share such information and data with any third party with whom Berlin Skin llc has a contractual relationship to provide the requested product, service or functionality on behalf of www.berlinskin.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use www.berlinskin.com strictly in accordance with these terms of use. As a condition of your use of the site, you warrant to Berlin Skin llc that you will not use the site for any purpose that is unlawful or prohibited by these terms. You may not use the site in any manner which could damage, disable, overburden, or impair the site or interfere with any other party's use and enjoyment of the site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the site.
All content included as part of the service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Berlin Skin llc or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the site. Berlin Skin llc content is not for resale. your use of the site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Berlin Skin llc and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Berlin Skin LLC or our licensors except as expressly authorized by these terms.
Use of Communication Services
The site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "communication services"). You agree to use the communication services only to post, send and receive messages and material that are proper and related to the particular communication service.
By way of example, and not as a limitation, you agree that when using a communication service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such communication service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a communication service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the communication services; violate any code of conduct or other guidelines which may be applicable for any particular communication service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Berlin Skin LLC has no obligation to monitor the communication services. However, Berlin Skin LLC reserves the right to review materials posted to a communication service and to remove any materials in its sole discretion. Berlin Skin LLC reserves the right to terminate your access to any or all of the communication services at any time without notice for any reason whatsoever.
Berlin Skin LLC reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Berlin Skin LLC's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any communication service. Berlin Skin LLC does not control or endorse the content, messages or information found in any communication service and, therefore, Berlin Skin LLC specifically disclaims any liability with regard to the communication services and any actions resulting from your participation in any communication service. Managers and hosts are not authorized Berlin Skin LLC spokespersons, and their views do not necessarily reflect those of Berlin Skin LLC.
Materials uploaded to a communication service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials Provided to www.berlinskin.com or Posted on Any Berlin Skin LLC Web Page
Berlin Skin LLC does not claim ownership of the materials you provide to www.berlinskin.com (including feedback and suggestions) or post, upload, input or submit to any Berlin Skin llc site or our associated services (collectively "submissions"). However, by posting, uploading, inputting, providing or submitting your submission you are granting Berlin Skin LLC, our affiliated companies and necessary sublicensees permission to use your submission in connection with the operation of their internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your submission; and to publish your name in connection with your submission.
No compensation will be paid with respect to the use of your submission, as provided herein. Berlin Skin LLC is under no obligation to post or use any submission you may provide and may remove any submission at any time in Berlin Skin LLC's sole discretion.
By posting, uploading, inputting, providing or submitting your submission you warrant and represent that you own or otherwise control all of the rights to your submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the submissions.
International Users
The service is controlled, operated and administered by Berlin Skin LLC from our offices within the USA. If you access the service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Berlin Skin LLC content accessed through www.berlinskin.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
Indemnification
You agree to indemnify, defend and hold harmless Berlin Skin LLC, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the site or services, any user postings made by you, your violation of any terms of this agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Berlin Skin llc reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Berlin Skin LLC in asserting any available defenses.
Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these terms and conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these terms and conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these terms and conditions or any disputes arising as a result of these terms and conditions, whether directly or indirectly, including tort claims that are a result of these terms and conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the arbitrator. This arbitration provision shall survive the termination of these terms and conditions.
Class Action Waiver
Any arbitration under these terms and conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. The parties agree that a party may bring claims against the other only in each's individual capacity, and not as a plaintiff or class member in any putative class, collective and/ or representative proceeding, such as in the form of a private attorney general action against the other. Further, unless both you and Berlin Skin llc agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
Liability Disclaimer
The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Berlin Skin LLC and/or its suppliers may make improvements and/or changes in the site at any time.
Berlin Skin LLC and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided "as is" without warranty or condition of any kind. Berlin Skin LLC and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
To the maximum extent permitted by applicable law, in no event shall Berlin Skin LLC and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Berlin Skin LLC or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.
Termination/Access Restriction
Berlin Skin LLC reserves the right, in its sole discretion, to terminate your access to the site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the state of Oregon and you hereby consent to the exclusive jurisdiction and venue of courts in Oregon in all disputes arising out of or relating to the use of the site. Use of the site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Berlin Skin llc as a result of this agreement or use of the site. Berlin Skin llc's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Berlin Skin llc's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the site or information provided to or gathered by Berlin Skin LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Berlin Skin LLC with respect to the site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Berlin Skin llc with respect to the site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Mobile Messaging
We are offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.
The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP or CANCEL to any mobile text message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt-out texting other words or verbally requesting one of our team members to remove your from our list is not accounted as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
For any questions text "HELP" to the number you received the messages from. You can also contact us for more information about the Program.
Changes to Terms
Berlin Skin LLC reserves the right, in its sole discretion, to change the terms under which www.berlinskin.com is offered. The most current version of the terms will supersede all previous versions. Berlin Skin LLC encourages you to periodically review the terms to stay informed of our updates.
Contact Us
Berlin Skin LLC welcomes your questions or comments regarding the terms:
Berlin Skin LLC
2120 SW Badger Ave Suite 4 Redmond, OR United States
Email Address: orders@berlinskin.com
Telephone Number:
541-527-1112
Terms of service updated on 1/21/2026